Warranty Policy

WARRANTY

Thoroughbred Custom Homes provides an insurance-backed structural warranty from 2-10 Home Buyers Warranty (2-10 HBW), the industry’s leading structural warranty provider, on every home we build. The reason we provide this additional protection is simple. You deserve peace of mind. Thoroughbred Custom Homes cares about the quality of the homes we build, and an insurance-backed third-party structural warranty from 2-10 HBW confirms our commitment to protecting you, your home and your budget. With the industry’s leading structural warranty backing you up, you can rest assured you made the right decision buying a new home from us.

Our warranty claim submission process could not be easier as it’s handled through our homeowner application, BuilderTrend. Our homeowners log into their account and file a claim, including photos and descriptions, right from their computer, tablet or phone! We will then update the claim with any notes or appointments that are set so our homeowners to track claims and ensure they are handled quickly.

WHAT’S COVERED?

– 10 full years of structural-defect coverage for load-bearing components

– 2 full years of distribution systems coverage against defects in wiring for your electrical system, piping for your plumbing and ductwork for your mechanical system

– 1 full year of coverage against defects in workmanship and materials

We can’t wait to build and protect your dream home!

Visit 2-10 Warranty’s Website at https://www.2-10.com/ or CONTACT US for more information.

*Please take the time to read and understand your structural warranty Service Agreement. Call 2-10 Warranty at 800.488.8844 with questions about any part of the warranty you don’t understand.

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